The terms and conditions detailed below apply to all reservations, whether made online at www.duchally.co.uk or made by telephone or in person.
At the time of making your reservation, a 25% deposit to the value of your full stay will be charged to your debit or credit card. We accept payment by American Express, MasterCard and Visa. The balance will be due for payment upon arrival at the resort and may be made by credit card or cash. We reserve the right in some cases to charge your credit or debit card provided at time of booking the full amount of your stay 7 days prior arrival as per our cancellation policy. A credit card pre-authorization will also be required to cover incidentals during your stay. “Special Offers” including “Advance Purchase Offers” reservations with non-refundable rates are paid in full at the time of booking. All group bookings of 5 or more rooms are required to pay the balance in full 7 days prior to arrival. Bookings made by third parties agents where no agreement is in place, will require full non refundable payment at time of booking. We reserve the right to cancel any bookings that have not been paid in full. We shall endeavour to place groups travelling together as close as possible but please note that we cannot always guarantee specified lodges.
All rates quoted are per room per night, are subject to availability and include Tax & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.
If cancelled up to 7 days before arrival date, 25% of all nights reserved will be charged.
When using online promotional code or online offer, bookings are non refundable and cannot be exchanged.
If cancelled later or in case of non-arrival, the total price of the reservation will be charged
Hotel Bedrooms are normally available from 2pm on the day of arrival and should be vacated by 11am on the day of departure. Self Catering Lodges are available from 4pm on day of arrival and should be vacated by 10am on the day of departure. Where possible we try and accommodate early check ins or late check outs but please note that this is subject to availability and resort operations needs.
The restaurant at our resort is very popular and we therefor regret that we cannot guarantee availability of tables for all guests staying in our self catering lodges. We strongly recommend making a dinner reservation ahead of arrival by contacting us directly or online at www.duchally.co.uk . We recommend if dinner is booked on DB&B bases that guests reserve a time for a table prior arrival.
Use of Leisure Centre
Children under the age of 15 years are not permitted into the swimming pool unless accompanied by an adult and supervision is required at all times. Children under the age of 16 years are not allowed to use the fitness equipment .Is not advisable for young children to use the Jacuzzi, sauna or steam room. Children over the age of 5 years are not allowed to use changing rooms of the opposite gender. Additional information is displayed at the Leisure Centre. The purpose of these restrictions is to ensure the well being and enjoyment of all users. All non members are required to register before admittance into the Leisure Centre.
To ensure the enjoyment of all guests please note that with the exception of Guide Dogs, pets are not allowed in the grounds or premises of the resort.
We strongly recommend that all customers take out adequate travel insurance to safeguard against risks such as theft, accident or the cost of cancelling a holiday.
Duchally Country Estate cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.