Booking Conditions

All Reservations
The terms and conditions detailed below apply to all reservations, whether made online at www.duchally.co.uk or made by telephone or in person.

Payment
At the time of making your reservation, a 25% deposit of the full value of your stay will be charged to your debit or credit card. We accept payment by American Express, MasterCard and Visa. The balance will be due for payment upon arrival at the resort and may be made by debit/credit card or cash. We reserve the right in some cases to charge your credit or debit card provided at time of booking with the full amount of your stay 7 days prior to arrival as per our cancellation policy. A credit card pre-authorization will also be required to cover incidentals during your stay. “Special Offers”, including “Advance Purchase Offers” reservations with non-refundable rates, are paid in full at the time of booking. “Flexi Rates” allows free cancellation up to 12pm 48 hours prior arrival, after which full payment will be taken from credit card provided at time of booking. All group bookings of 5 or more rooms are required to pay the balance in full 7 days prior to arrival. Bookings made by third parties’ agents where no agreement is in place, will require full non refundable payment at time of booking. We reserve the right to cancel any bookings that have not been paid in full. We shall endeavour to place groups travelling together as close as possible but please note that we cannot always guarantee specified lodges.

Rates
All rates quoted are per room per night and are subject to availability and include Tax & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. If a lower rate is found within two hours of booking, a price guarantee claim must be submitted to reservations@duchally.com together with a screen shot showing the booking details and the lower quoted rate. Any claim must be submitted within 24 hours of booking and also must be received no less than one day prior to the arrival date to allow time for claim to be processed. The price guarantee does not apply to any non-public rates or pre agreed rates with specific groups, clubs or organisations. No claims can be submitted based on fluctuations or disparity in currency exchange rates. Duchally Country Estate reserves the right to modify or cancel the guaranteed rate at any time without prior notice.

Cancellation policy:
If cancelled up to 7 days before arrival date, 25% of all nights reserved will be charged.
When using an online promotional code or online offer, bookings are non refundable and cannot be exchanged.
If cancelled later than 7 days or in case of non-arrival, the total price of the reservation will be charged.
“Flexi Rates” allows free cancellation up to 12pm 48 hours prior arrival, after which full payment will be taken from credit card provided at time of booking.

Vacating Rooms
Hotel bedrooms are normally available from 2pm on the day of arrival and should be vacated by 11am on the day of departure. Self-catering lodges are available from 4pm on the day of arrival and should be vacated by 10am on the day of departure. Where possible we try and accommodate early check ins or late check outs but please note that this is subject to availability and resort operations needs.

Restaurant Bookings
The restaurant at our resort is very popular and we therefore regret that we cannot guarantee availability of tables for all guests staying in our self-catering lodges. We strongly recommend making a dinner reservation ahead of arrival by contacting us directly or online at www.duchally.co.uk . We recommend if dinner is booked on DB&B bases that guests reserve a time for a table prior arrival.

Use of Leisure Centre
Children under the age of 15 years are not permitted into the swimming pool unless accompanied by an adult and supervision is required at all times. Children under the age of 16 years are not allowed to use the fitness equipment. It is not advisable for young children to use the Jacuzzi, sauna or steam room. Children over the age of 5 years are not allowed to use changing rooms of the opposite gender. Additional information is displayed at the Leisure Centre. The purpose of these restrictions is to ensure the well being and enjoyment of all users. All non-members are required to register before admittance into the Leisure Centre.

Pets
To ensure the enjoyment of all guests please note that with the exception of Guide Dogs, pets are not allowed in the grounds or premises of the resort.

Insurance
We strongly recommend that all customers take out adequate travel insurance to safeguard against risks such as theft, accident or the cost of cancelling a holiday.

Force Majeure
Duchally Country Estate cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.