Booking Conditions

All Reservations

The terms and conditions detailed below apply to all reservations, whether made online at www.duchally.co.uk or made by telephone or in person.

Payment
You will be asked to guarantee the booking with a debit or credit card including your 3 digit security code. We accept payment by American Express, MasterCard and Visa.

Flexible Rate: Flexible rates allows you to cancel up to 48 hours before arrival, payment will be required upon arrival at the resort and may be made by credit card or cash. If you choose to cancel after 12pm, 48 hours before you are due to arrive, payment will be taken from credit or debit card provided at time of booking.

Semi Flexible Rate: At the time of making your reservation, a non-refundable 25% deposit to the value of your full stay will be charged to your debit or credit card. The balance will be due for payment upon arrival at the resort and may be made by credit card or cash. We reserve the right in some cases to charge your credit or debit card provided at time of booking the full amount of your stay 7 days prior arrival as per our cancellation policy.

Special Offers including Advance Purchase Offers: Reservations with non-refundable rates are paid in full at the time of booking.

All Bookings: All group bookings of 5 or more rooms are required to pay the balance in full 7 days prior to arrival. Bookings made by third parties agents where no agreement is in place, will require full non-refundable payment at time of booking. We reserve the right to cancel any bookings that have not been paid in full. We shall endeavour to place groups travelling together as close as possible but please note that we cannot always guarantee specified lodges.

A credit card pre-authorization will also be required to cover incidentals during your stay

Rates

All rates quoted are per room per night, are subject to availability and include Tax & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion. If a lower rate is found within two hours of booking, a Guaranteed claim must be submitted to reservations@duchally.com together with a screen shot showing the booking details and the lower quoted rate. Any claim must be submitted within 24 hours of booking and must be received no less than one day prior to the arrival date to allow time for claim to be processed. The Guaranteed does not apply to any non-public rates or pre agreed rates with specific groups, clubs or organisations. No claims can be submitted based on fluctuations or disparity in currency exchange rates. Duchally Country Estate reserves the right to modify or cancel the guaranteed rate at any time without prior notice.

Cancellation policy

Flexible Rate: If you choose to cancel after 12pm, 48 hours before you are due to arrive, payment will be taken from credit or debit card provided at time of booking.

Semi Flexible Rate: If cancelled up to 7 days before arrival date, 25% of all nights reserved will be charged. If cancelled later or in case of non-arrival, the total price of the reservation will be charged.

Special Offers including Advance Purchase Offers: Reservations with non-refundable rates are paid in full at the time of booking. No cancellations or amendments are allowed.

Insurance

We strongly recommend that all customers take out adequate travel insurance to safeguard against risks such as theft, accident or the cost of cancelling a holiday.

Vacating Rooms

Hotel Bedrooms are normally available from 2pm on the day of arrival and should be vacated by 11am on the day of departure. Self Catering Lodges are available from 4pm on day of arrival and should be vacated by 10am on the day of departure. Where possible we try and accommodate early check ins or late check outs but please note that this is subject to availability and resort operations needs.

Restaurant Bookings

The restaurant at our resort is very popular and we therefor regret that we cannot guarantee availability of tables for all guests staying in our self catering lodges. We strongly recommend making a dinner reservation ahead of arrival by contacting us directly or online at www.duchally.co.uk . We recommend if dinner is booked on DB&B bases that guests reserve a time for a table prior arrival.

Use of Leisure Centre

Children under the age of 15 years are not permitted into the swimming pool unless accompanied by an adult and supervision is required at all times. Children under the age of 16 years are not allowed to use the fitness equipment . Is not advisable for young children to use the Jacuzzi, sauna or steam room. Children over the age of 5 years are not allowed to use changing rooms of the opposite gender. Additional information is displayed at the Leisure Centre. The purpose of these restrictions is to ensure the well being and enjoyment of all users. All non members are required to register before admittance into the Leisure Centre.

Pets

To ensure the enjoyment of all guests please note that with the exception of Guide Dogs, pets are not allowed in the grounds or premises of the resort.

Force Majeure

Duchally Country Estate cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.