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Refund Policy

Cancellation / Prepayment / Refunds

Cancellation and prepayment policies vary according to accommodation type and offer. Please check the individual cancellation policy when selecting your accommodation.

Dependant on the cancellation policy stated on your booking & confirmation, should you be entitled to a credit card refund for any reason this will be made directly to the card originally used to secure the booking. This should occur automatically within 14 days of the cancellation/confirmation of any refund due.

If any refund is not credited within this time period please use the contact details below:

By email: 

By fax:
01764 662464

By post*:
Duchally Country Estate, CLC World Resorts & Hotels
Gleneagles, Auchterarder, Perthshire – PH3 1PN – Scotland

* We recommend that any correspondence by post is sent by ‘registered post’ method. CLC World cannot accept liability for correspondence not received unless proof of posting is provided.

Alternatively, for further advice or to speak to an operator, please call 01764 663071.